Privacy Policy

Effective Date: January 1st, 2026

HeartLink Transport (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our non-emergency medical transportation services.

We collect only the information necessary to provide safe, reliable transportation services, including:

• Name
   
• Phone number
   
• Email address
   
• Pickup and drop-off locations
   
• Appointment dates and times
   
• Mobility needs (e.g., wheelchair assistance, companion assistance)
   
• Insurance or broker-related details (if applicable)
   

We do not request or store detailed medical records, diagnoses, or treatment information.

Your information is used solely to:

• Schedule and coordinate transportation services
   
• Communicate with you regarding your ride
   
• Provide customer support
   
• Process billing or broker-related documentation (if applicable)
   
• Improve our services
   

We do not sell, rent, or trade your personal information.

HeartLink Transport follows applicable privacy and security standards when handling personal and health-related information, especially when working with healthcare providers, brokers, and Medicaid programs.

We take reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure.

We may share your information only when necessary to:

• Coordinate services with healthcare providers or brokers
   
• Meet legal or regulatory requirements
   
• Protect the safety of our clients, staff, and business
   

We never share your information for marketing purposes.

We implement reasonable security measures to protect your information, including:

• Secure data handling practices
   
• Limited access to sensitive information
   
• Monitoring for unauthorized access
   

While no system can be guaranteed 100% secure, we strive to use commercially acceptable means to protect your personal information.

You have the right to:

• Request access to your information
   
• Request corrections to your information
   
• Ask how your information is used
   
• Request deletion of your information where legally permitted
   

To exercise these rights, please contact us using the information below.

Our website may use basic cookies or third-party tools (such as Google reCAPTCHA) to improve functionality and protect against spam. These tools may collect limited technical data in accordance with their own privacy policies.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

📞 Phone: 909-402-6417
📧 Email: heartlinktransportations@gmail.com
📍 Business Name: HeartLink Transportations, LLC